Managing Complaints Professionally

This workshop is suitable for participants who have:

functions that immediately effect the clients' perception of quality delivered (e.g. quality managers, production supervisor, sales directors).

The way you manage complaints has a large impact on your clients' view of your organisation. It is an integral part of quality assurance. Implementing a complaint management system and a professional handling of incoming complaints by staff members, needs leadership support. Participants will:

When the training is conducted in English, regional and cultural aspects regarding complaints will be integrated.

Selected Methods

2, 2½ or 3 days
In selected own rooms, online or in a hotel of your choice
Group Size:
2 - 12 participants

You have a question?

+49 - (0)40 - 539 098-10